Hosted Telephony

Posted in General, General Information | August 26th, 2010

Hosted Voice Systems Hosted IP, as the name suggests, is a hosted IP telephony solution. The main components are located in Hosted IP’s state of the art data centre and the customers’ phones link into the system across a secure, voice-enabled broadband network.

Hosted IP enables businesses to concentrate on their core operations by reducing the time and resource spent on their telephony requirements.

Business Efficency

Rent what you need when you want it
Scale users and applications rapidly
Make changes in real time using a web browser
Use a single network for voice and data
Unify your communications system across all sites

Financial Sense

Monthly rental model
Minimal capital outlay
Use of operational not capital expenditure
Lowered support and maintenance costs for telephony and data systems
Free calls between sites

Features

Access to features such as voice recording and call centre functionality on a per user, per month basis
System is always upgraded and remains state of the art at no extra cost

Hosted IP includes a unique Web Provisioning System which has been designed to maximise the customer experience.

It provides businesses with the tools that can enable them to: Meaning callers find the correct department first time on more occasions.

Features if Hosted IP includes

View call logs and billing information
Add and remove extensions
Assign DDI’s
Configure hunt groups, pick up groups and auto attendants
Configure call forwarding and voicemail options
Personal and company Phone books
Access voicemails. And voicemail to email
Increased efficiency of telephone administration
Fewer missed calls resulting in lost revenue
The ability to upgrade and adapt to changes in call volumes or business practices
Greater visibility and monitoring of calls
Increased efficiency through better call distribution
Conference calling
Auto Attendant/IVR
Music on Hold
Voice Mail
Caller Line ID