1. Introduction to Technology Telecom Limited

Technology Telecom offers voice, data and mobile services to businesses throughout the UK. It sells directly to end-users through its Sales Department and to selected agents. This Code of Practice aims to give you, the consumer, a clear statement of how we conduct our business and to describe the relationship between you and us in all matters concerning your purchase of products and services from us. This Code of Practice can be accessed through our website, or by contacting us through email or telephone via our General Enquiries details below.

2. How to Contact Us

• 2.1 General Enquiries & Sales

  Telephone – 01312020777
  Fax – 01506433241
  Email – enquiries@technologytelecom.com
  Website – www.technologytelecom.com

   

  Customer Service
  For customer service enquiries, please call our Customer Service line on 01312020777 which is open 9am to 5pm Monday to Friday (exc. holidays).
  Email – customerservices@technologytelecom.com

   

  Faults and Repairs Telephone – 01312020777

  If you would prefer to write to us instead, please address your letter to:

   

  Head of Customer Services
  Unit 6A , Nasmyth Court, Houston Industrial estate, Livingston, EH54 5EG

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• 2.2 Other Organisations

  Office of the Telecommunications Ombudsman (Otelo)
  PO Box 730
  Warrington
  WA4 6WU
  Lo-call rate phone number: 0845 050 1614
  Fax: 0845 050 1615
  E-mail: enquiries@otelo.org.uk
  Website: www.otelo.org.uk
  Otelo resolves disputes between member operators and their residential and small business customers.

   

  Office of Communications (Ofcom) Contact Centre
  Riverside House
  2a Southwark Bridge Road
  London
  SE1 9HA
  Phone: 0845 456 3000
  Fax: 0845 456 3333
  Email: contact@ofcom.org.uk
  Website: www.ofcom.org.uk
  Ofcom is the main regulator for the UK communications industry.