FAQ
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1. Introduction to Technology Telecom Limited
Technology Telecom offers voice, data and mobile services to businesses throughout the UK. It sells directly to end-users through its Sales Department and to selected agents. This Code of Practice aims to give you, the consumer, a clear statement of how we conduct our business and to describe the relationship between you and us in all matters concerning your purchase of products and services from us. This Code of Practice can be accessed through our website, or by contacting us through email or telephone via our General Enquiries details below.
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2. How to Contact Us
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2.1 General Enquiries & Sales
Telephone – 01312020777
Fax – 01506433241
Email – enquiries@technologytelecom.com
Website – www.technologytelecom.comCustomer Service
For customer service enquiries, please call our Customer Service line on 01312020777 which is open 9am to 5pm Monday to Friday (exc. holidays).
Email – customerservices@technologytelecom.comFaults and Repairs Telephone – 01312020777
If you would prefer to write to us instead, please address your letter to:
Head of Customer Services
Unit 6A , Nasmyth Court, Houston Industrial estate, Livingston, EH54 5EG -
2.2 Other Organisations
Office of the Telecommunications Ombudsman (Otelo)
PO Box 730
Warrington
WA4 6WU
Lo-call rate phone number: 0845 050 1614
Fax: 0845 050 1615
E-mail: enquiries@otelo.org.uk
Website: www.otelo.org.uk
Otelo resolves disputes between member operators and their residential and small business customers.Office of Communications (Ofcom) Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Phone: 0845 456 3000
Fax: 0845 456 3333
Email: contact@ofcom.org.uk
Website: www.ofcom.org.uk
Ofcom is the main regulator for the UK communications industry.
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